Frequently Asked Questions
Here are the questions asked by our customers frequently. If it doesn’t help, please feel free to email us. We will get back to you as soon as possible.
Submit the contact form in our backend with the information you need, producing quotes at any time of the day. You are able to progress to order 24/7.
Yes, increasing the quantity will lower the piece price. Example: 1 sheet being loaded onto the machine bed will cost approximately $10 in set-up fees. With multiple parts this setup fee for 10 parts from the same sheet would be distributed, resulting in $1 per part.
2D drawing is needed to see tolerance.3D drawing accepts STEP, IGS, X_T, STL.
For flat laser cutting projects, it’s usually approx 3-5 working days for a simple part and 25-35 working days for injection parts. Larger orders (over 2000 USD) require manual quotations, ensuring the best offer upfront. Lead times will also be included in the offer.
Due to the proprietary and competitive nature of the projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories.
We serve a variety of industries including medical devices, automotive, lighting, aerospace, technology, consumer products, and electronics.
There is no minimum order quantity with ProtoAces. You can order one part if that’s what is required.
Besides metal, CNC machining is also available for plastics such as Nylon, PE, POM, PP, etc. Cutting is limited to metals only but we are looking to broaden our material selection in the future.
Metal part: ±0.0025mm Plastics part: ±0.05mm.
Everyone involved in the production of your parts is ISO 9001 accredited. Robust processes and SOPs are in place to ensure that your parts are produced to stringent specifications.
We do not offer any design services at this time, and can only do some minor changes to suit manufacturing, will consider offering design services in the future.
We request payment upfront for new customers but would prefer BANK TRANSFERRED (T/T), Paypal will need the customer to pay the additional fee.
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- From prototyping to production parts in as fast as 1 day.
- Drawings accepted with tolerances as tight as +/- 0.00039“
- Has been supplying high quality parts to 2500+ partners for 15 years.
- Come get a quote is fast and simple.